We
can act as your off site helpdesk and assist you with identifying the causes and
provide solutions to those day to day annoyances and roadblocks which can
have a big impact on productivity.
This
assistance can come in several forms, on the phone, by email or in a personal
visit (depending on distance from our office).
We
can help with how-tos for unfamiliar tasks, assist you in resolving
specific issues (hardware OR software) and advise on requirements for
upgrades or specialized tasks.
This
service isn’t limited to commercial and corporate customers but is also
available to the home user who might need a helping hand with a complicated or
confusing task as well.
We
can work on a per incident casual basis or service contracts are available for
telephone, email and web based support.
Fees
start as low as $20 for a 15-minute telephone call or e-mail response (we bill e-mail by the issue, not the message count).
Drop
us a line for billing options including
prearranged terms if you wish to be invoiced for the service.
Training
New
to computing? Need some basic instruction? Want to enhance your knowledge? We
can help you with a wide range of computer instruction including basic
Windows training and how to maximize your investment by getting the most
out of applications such as e-mail, word processors, spreadsheets,
databases and presentation software. And best of all we do one to
one so your have our undivided attention. Give us a call for more details.
Customer
Support
We
can also help with customer/client relations. This goes hand in hand with the
communications function of our operation. We can help you get your staff up to
speed on the importance of exceptional customer service, how to cope with
difficult customers and the impact on your revenue.We can teach these skills one on one or in seminar form to a group of
people.
Information Request Form
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Valley Systems
